FE2 Troubleshooting

Last modified: 2026-08-25

Table of Contents
  1. General resources
  2. 1. XLR jack screws are hard to install
  3. 2. Low output or no sound
  4. 3. Output seems too quiet compared to an active DI box
  5. Request Troubleshooting Support

General resources

XLR jack screws are hard to install

This is normal. The XLR screws cut the threads in the plastic the first time they go in, so don't be afraid to push past some resistance to install them.

Low output or no sound

Check for cold or "blobby" solder joints, especially around the transformer and the XLR jack. Reflow any joints that look suspect. See Cleaning Up Solder Joints.

Output seems too quiet compared to an active DI box

This is expected. The FE2 is a passive design built around a 12:1 step-down transformer, which inherently attenuates the signal by about 20dB. That's normal behavior for a passive DI, not a defect.

Request Troubleshooting Support

If you weren't able to solve your issue from this guide, you can request email support from one of our troubleshooting experts here: Request Troubleshooting Support.